In the unlikely event that your purchase is damaged in transit and you notify us within 24 hours, we’ll send you a ‘no charge’ replacement, freight free.

You’ll need to provide evidence of any damage (eg. a photograph) and your original receipt.

Maison product orders should always allow for industry standard 5% breakage. Please contact Provincial before returning goods.

Provincial will gladly offer a store credit or exchange to the same value for any product deemed faulty or in the unlikely event of a product shortfall.  No credits or refunds will be issued upon ‘change of mind’.

Claims must be made within 24 hours of delivery or will not be recognised.

Please note that the original tax invoice must be returned with the order and the goods must be returned in their original condition.

Provincial cannot refund the cost of freight on delivery or return of products, nor products that have been relocated from the place of delivery.

Please contact Provincial before returning goods and see our payment terms and conditions for further information.